Customer Service

If you have any questions, critics or suggestions. Please feel free to contact us via phone e-mail:


Company’s Address

  • SUNSET ROAD, BALI
    Jalan Sunset Road No 48 a-b, Seminyak, Badung
    Open – Closed: Monday – Saturday : 09:00 WITA – 17:00 WITA
  • JAKARTA
    Millennium Centennial Center lantai 2
    Jl. Jend. Sudirman No.Kav 25, RT.4/RW.2, Kuningan, Karet Kuningan, Setia Budi, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12920
    Open – Closed: Monday – Friday: 09:00 WIB – 18:00 WIB


Services available for members:

  1. Deposit to or withdraw Rupiah from Bitcoin.co.id account
  2. Modify data in Bitcoin.co.id account, such as: e-mail and phone numbers
  3. Verify Bitcoin.co.id account
  4. Modify daily limit withdrawal for both fiat and crypto assets in Bitcoin.co.id account
  5. Free consultation about crypto assets and the Blockchain technology


Additional requirements:

  1. In order to use our services, you must be willing to show your ORIGINAL ID card, such as KTP, KITAS, or Passport.
  2. You should bring your ID Card, such as: KTP, KITAS or passport
  3. Before you buy-sell Bitcoin, deposits to or withdraw Rupiah from your Bitcoin.co.id Account, you need to mention the purposes of your transactions, your source of funds, e-mail and phone numbers.
  4. For Rupiah withdrawals from your Bitcoin.co.id account, you must be able to tell us your verification pin so we can proceed and process your transaction. Your verification pin will be sent via text message to the number you registered when you first created your account.